Refund policy

Return Policy

This Return Policy outlines the procedures for purchases made online at https://vrindavanfashion.shop.

Please note that all sales are final. We do not accept returns or refunds once a purchase has been made.
We encourage customers to carefully review product details, size charts, and descriptions before placing an order. For any clarifications, feel free to contact us prior to purchase.

Sale Items Disclaimer

Sale items are final sale and are not eligible for return, exchange, or refund.

This includes:

  • Items marked as “Sale”

  • Discounted products

  • Promotional offers

  • Clearance items

  • Products purchased using a discount code

Please ensure you carefully review the size chart, product details, and images before purchasing sale items.

In the rare case of a verified manufacturing defect or incorrect item received, please contact us within 48 hours of delivery with supporting photos. If approved, we will provide a replacement subject to availability.


1. Eligibility for Returns

We do not accept returns.
Only size exchanges or claims for faulty items will be considered under the conditions outlined below.


2. Exchange Policy (Size Only)

  • Exchanges are allowed only for size changes, subject to availability.

  • Customers must initiate the exchange request within 7 days of receiving the item.

  • Items must be unworn, unwashed, unaltered, and have all original tags attached.

  • Customers are responsible for both the return and re-shipping costs.

  • Items must be securely packaged and mailed back to our address.

  • The tracking number must be sent to us via WhatsApp at +23057532362.

3. Faulty or Incorrect Items

In the rare case you receive a faulty or incorrect item:

  • Please contact our Customer Service team immediately at +23057532362 with your order number, a description of the issue, and photos of the item.

  • If verified, we will bear the return shipping cost.

  • You may choose between a full refund or a replacement item, subject to availability.

4. Contact Us

If you have any questions or concerns regarding our Return Policy, please contact us:

  • Phone:+23057532362

 

Refund Policy

Vrindavan Fashion strives to provide you with a satisfying shopping experience. This Refund Policy outlines the circumstances under which you can receive a refund for purchases made online at https://vrindavanfashion.shop/.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • Faulty Item: You received a damaged, defective, or incorrect item.

  • Return: You returned an item within the timeframe and conditions specified in our Return Policy (see separate Return Policy document).

2. Non-Refundable Items

The following are generally non-refundable:

  • Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong item shipped, faulty item).

  • Gift Cards: Gift cards are non-refundable.

3. Refund Process

  • Initiating a Refund: Contact our Customer Service team at +23057532362 to request a refund. Please provide your order number and reason for the refund request.

  • Refund Method: Refunds will be credited back to the original payment method used for the purchase.

  • Processing Time: Please allow 3 business days for the refund to be processed and reflected in your account.

4. Exceptions

In certain situations, we may offer a refund at our discretion, even if the item is not typically eligible for a refund. This may include cases of extenuating circumstances or customer dissatisfaction.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us:

  • Phone: +23057532362

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At Vrindavan Fashion, we offer a reservation option to help you secure your favourite pieces while completing your purchase.

1. Reservation with Deposit

Items can be reserved with a minimum 50% deposit of the total value.
Reservations are confirmed only upon receipt of payment.

2. Reservation Period

Reserved items will be held for 15 days from the date of deposit.
If full payment is not completed within this period, the item will be released for sale and the deposit will be forfeited.

3. Payment Completion

The remaining balance must be settled within the reservation period.
Items will only be collected or delivered after full payment is made.

4. Cancellation Policy

Deposits are non-refundable.

5. Important Notes

  • Reservations are not transferable to other items
  • No changes (size/design) once reserved, unless approved
  • Reservation is subject to availability and confirmation